Verification Documents

Verification Documents

Identity verification documents are requested in order to enhance the security of your account and to comply with the terms of our Know Your Customer protocol. Players must be ages 21 and older, thus anyone under that legal age will automatically fail the registration process.

If you have provided a valid SSN and related personal info, then we are able to automatically verify your age and ID. However, in the event that your details cannot be verified automatically, your account will be unverified and no gaming activity is possible until you are successfully verified.

Our operations team may request documents related to your proof of address or financial instruments. The best way to send your documents is via the document uploader. You will be able to do this yourself within the Betway product. Please see steps below:

Step 1: Navigate to the “Upload a Document” section within Accounts section of menu:

Step 2: Upload the relevant documents and click on upload

For your security, please do not send documents as email attachments to Betway Support email address. Please use
If you are unable to log in to your account contact our Betway Support team and we will assist you further, alternatively you can send your documents to

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